Website Terms & Conditions

Welcome to staceyjane.com.au and goodgirlgonebad.com.au (together referred to as "our Sites").

Our Sites are owned and operated by Stacey Jane Coaching (ABN: 41813758053), trading as Stacey Jane Coaching and Good Girl Gone Bad (referred to in these Terms as "Stacey Jane Coaching", "we", "us", and "our").

Please read these Terms and Conditions carefully before using our Sites, purchasing any products or services, or enrolling in any programs. These Terms, together with our Privacy Policy (available at staceyjane.com.au/privacy-policy and goodgirlgonebad.com.au/privacy-policy), apply to all website visitors, subscribers, clients, Academy members, and any other users of our Sites ("user", "you" and "your").

These Terms apply across both of our websites. Good Girl Gone Bad (goodgirlgonebad.com.au) and Stacey Jane Coaching (staceyjane.com.au) operate as two brands under the same business entity. Your acceptance of these Terms covers your use of both Sites and all associated products and services.

CONSENT TO SITE TERMS

By accessing and using our Sites, purchasing products or services, enrolling in programs, or engaging with content made available through our Sites or social media channels, you are taken to have read, understood, and accepted these Terms in full.

If you do not agree with any part of these Terms, you must not use our Sites or purchase our products or services. If you are uncertain about anything, please contact us before proceeding.

NO MINORS

By using our Sites or accessing, purchasing, or enrolling in any of our products, services, or programs, you warrant that you:

are at least 18 years of age and have the legal capacity to enter into a legally binding contract;

have read and accepted these Terms; and

will comply with these Terms at all times.

Our products, services, and content are not intended for anyone under the age of 18. If we become aware that a person under 18 has accessed or purchased our products or services, we reserve the right to cancel access and issue a refund at our sole discretion.

CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms at any time, consistent with applicable laws, without prior notice to you. Changes take effect from the date the revised Terms are published on our Sites.

It is your responsibility to review these Terms periodically. Your continued use of our Sites, products, or services following any changes constitutes your acceptance of the revised Terms. Where you click "Agree", "Accept", "Buy", "Enrol", or "Book" on our Sites, you are also accepting these Terms as they stand at that time.

If you are unsure about any Term or anything on our Sites, please contact us before making a purchase or booking.

INTELLECTUAL PROPERTY

Our Sites, products, and services contain intellectual property owned by us and, in some cases, by third parties who have licensed content to us ("Third-Party Licensed Intellectual Property"). This includes, without limitation:

- Trademarks, trade names, logos, and branding — including Stacey Jane Coaching and Good - Girl Gone Bad

- Copyright materials including written content, frameworks, methodologies, course materials, workbooks, and guides

- Podcast episodes, radio show recordings, and audio content

- Video content, social media content, and graphics

- Website copy, blog articles, and educational content

- Images, design elements, and software

Your access to and use of our Sites, products, services, and content does not grant or transfer any rights, title, or interest to you in any of the above.

No Commercial Use

You may not modify, copy, reproduce, publish, transmit, distribute, perform, display, sell, create derivative works from, or exploit in any format — in whole or in part — any content, intellectual property, or materials from our Sites, products, or services without our prior written consent. This includes sharing, repackaging, or reselling our frameworks, course content, or methodologies.

We reserve the right to immediately remove your access to our Sites, products, services, and content — without refund — if you are found to be in breach of these Terms.

Limited Licence

Where you download or purchase digital products — including guides, workbooks, PDFs, audio content, or course materials — you are granted a non-exclusive, non-transferable, limited licence to access and use those materials for your own personal purposes only. You may not share, distribute, reproduce, or transfer these materials to any other person without our express written consent.

We reserve the right to refuse to provide any product or service to any person at any time and for any reason.

LINKS TO OTHER WEBSITES

Our Sites and social media channels may contain links to third-party websites. Unless we expressly state otherwise, we do not endorse, control, approve, or take responsibility for the content on those sites. It is your responsibility to assess whether those sites and their content are appropriate for you.

This includes, but is not limited to, links to our third-party platforms: Stripe (stripe.com), GoHighLevel/Ivorey (gohighlevel.com), GoKollab (gokollab.com), and Zoom (zoom.us).

PRIVACY

These Terms must be read alongside our Privacy Policy, which governs how we collect, use, store, and disclose your personal information. Our Privacy Policy is available at staceyjane.com.au/privacy-policy and goodgirlgonebad.com.au/privacy-policy.

By using our Sites, you consent to the collection and use of your personal information as described in our Privacy Policy, and you warrant that all information you provide to us is accurate and current.

CREATING AN ACCOUNT

To purchase products, enrol in programs, or access certain features of our Sites and platforms (including GoKollab), you may need to create an account. By doing so, you agree to:

- Provide accurate, complete, and current information including your name, email address, and contact details

- Be at least 18 years of age

- Keep your account information up to date

- Keep your account credentials secure and confidential

You are solely responsible for all activity that occurs under your account. If you suspect unauthorised access to your account, contact us immediately.

We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of these Terms, violate applicable law, or if your conduct — on or off our platforms — negatively impacts our brand, reputation, or community.

OUR PRODUCTS AND SERVICES

We offer a range of products and services including:

- Private 1:1 coaching (The Audit, Momentum, Self-Leadership, Wild Authority)

- Group coaching programs (Bad Girl Activation, The Bad Girl Room, and more)

- The Good Girl Gone Bad Academy — digital education membership

- Short courses, masterclasses, and digital resources

- In-person events

- Podcast, radio, and magazine content

- Good Girl Gone Bad Expert and Partner directories

Specific terms applicable to each product or service — including duration, deliverables, inclusions, and payment terms — will be communicated to you at the time of purchase or enrolment, and may be set out in a separate client agreement or service agreement.

Where a separate client or service agreement exists, it operates alongside these Terms. In the event of any conflict, the specific client agreement will take precedence.

DIGITAL PRODUCTS

Where you purchase or download digital products — including guides, workbooks, audio recordings, or course modules — you are granted a non-exclusive, non-transferable, limited licence to access and use those products for your own personal use only.

You may not share, distribute, resell, or transfer digital products to any other person without our express written consent.

Once a digital product has been downloaded or accessed, all responsibility for maintaining a copy of that product transfers to you. We are not responsible for technical issues that arise after a product has been downloaded or accessed.

We reserve the right to refuse or cancel access to digital products at our sole discretion.

REFUNDS FOR DIGITAL PRODUCTS

Due to the nature of digital products, all sales are final. We do not offer refunds on digital products once they have been purchased and accessed or downloaded.

Where the incorrect digital product is delivered to you, or where a download link is not functioning, we will provide the correct product or a working link at no additional cost.

If you have concerns about a digital product, please contact us at [email protected].

PRICES AND PAYMENT

All prices are listed in United States Dollars (USD) and/or Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. Prices are subject to change at any time without prior notice. Your purchase will be charged at the price current at the time your order is confirmed.

We accept payment via Stripe, which supports major credit and debit cards. By making a purchase, you authorise us to charge your nominated payment method for the full amount owing at the time of purchase, and for any agreed payment plan instalments on their due dates.

You agree to keep all billing information accurate and current. Where a payment fails or is declined for any reason, we reserve the right to suspend or revoke your access to our products or services until payment is resolved.

We may from time to time offer discounts or promotional pricing. Discount codes may only be applied one per transaction. We reserve the right to reject or cancel any orders where more than one discount code has been applied.

We reserve the right to modify, suspend, or discontinue any product or service at any time without notice, and we will not be liable to you or any third party for any such change.

DEPOSITS

Where a deposit is required to secure a coaching package, program spot, or event booking:

Deposits are non-refundable and non-transferable

Payment of a deposit constitutes confirmation of your place and your acceptance of these Terms

The deposit amount will be deducted from the total cost of the product or service

Deposits secure your access to Stacey and hold your place in a capped program. They are not recoverable in the event you change your mind or are unable to proceed.

REFUNDS FOR COACHING AND GROUP PROGRAMS

We understand that life changes — however, our refund policy reflects the reality that our coaching programs are capped, held to a high standard, and involve significant preparation and planning.

Private Coaching

Deposits are non-refundable

Once a coaching container has commenced, no refunds are available for the current billing period

Where a payment plan is in place, you remain responsible for all scheduled payments for the agreed duration of the container

Exceptions may be considered at Stacey Jane Coaching's sole discretion in the event of documented, significant extenuating circumstances

Group Programs (Bad Girl Activation, The Bad Girl Room)

Deposits are non-refundable

Once a group program has commenced, no refunds are available

Deferral to a future cohort may be considered at our sole discretion with a minimum of 7 days written notice prior to program commencement

Academy Membership

Academy memberships may be cancelled at any time — cancellation takes effect at the end of the current billing period

No refunds are issued for partial periods

If you have a question about your specific situation, contact us before purchasing. We are happy to clarify what applies to you.

INFORMATION AND ADVICE

Our Sites, programs, courses, podcast, and all other content — whether free or paid — are for educational and informational purposes only.

We are not licensed medical practitioners, psychologists, psychiatrists, financial advisors, legal professionals, or any other type of licensed clinical or regulated professional. Nothing on our Sites, in our programs, or in our coaching constitutes professional medical, psychological, financial, or legal advice.

Our coaching is a self-leadership and personal development service. You are responsible for your own decisions and outcomes. We strongly encourage you to seek appropriate licensed professional advice for medical, mental health, legal, or financial matters.

Results from coaching vary based on the individual's commitment, effort, circumstances, and engagement with the process. Testimonials shared on our Sites reflect individual experiences and are not a guarantee of results.

COACHING RELATIONSHIP

Coaching is a collaborative, results-oriented process. To get the most from your coaching engagement with us, you agree to:

- Engage honestly and openly in sessions and check-ins

- Take responsibility for your own decisions, actions, and outcomes

- Show up to scheduled sessions with reasonable notice given for any cancellations

- Respect the confidentiality of other participants in group settings

- Treat Stacey Jane Coaching, its staff, and all community members with respect

We reserve the right to end a coaching relationship or remove a member from a group program — without refund — where a client's conduct is disruptive, disrespectful, or in breach of these Terms or any community guidelines.

CONFIDENTIALITY

We treat all information shared during coaching sessions as confidential. We will not disclose your personal information or coaching content to third parties without your consent, except where required to do so by law.

In group coaching settings (Bad Girl Activation, The Bad Girl Room, Academy), all participants are expected to maintain the confidentiality of what is shared within the group. What is shared in the room stays in the room.

We may use de-identified, aggregated insights from our coaching practice to improve our programs and content. No personally identifiable information will be shared without your explicit consent.

PROHIBITED USE

By using our Sites, you agree not to:

- Use our Sites or content for any unlawful purpose or in violation of any applicable law or regulation

- Reproduce, copy, redistribute, resell, or exploit any of our content, frameworks, or intellectual property without written permission

- Attempt to access, hack, or interfere with our Sites, platforms, or systems

- Transmit spam, unsolicited marketing, or harmful code of any kind

- Impersonate Stacey Jane Coaching or any of its representatives

- Engage in any conduct that is harassing, discriminatory, threatening, or abusive toward us, our team, or other members of our community

- Share your account login credentials or program access with anyone else

- Screenshot, record, or distribute content from our private coaching sessions or group programs without express written consent

Breach of any of the above may result in immediate cancellation of access to our Sites, products, and services without refund, and may be subject to further legal action.

WARRANTIES AND DISCLAIMERS

Our Sites are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no representations or warranties about our Sites, products, or services, including that:

They are suitable, reliable, complete, secure, accurate, or fit for any particular purpose

Access will be free from harmful components, viruses, or other harmful code

Our Sites or platforms will be continuously available or free from technical errors

Any particular outcome or result will be achieved through engagement with our coaching or programs

We take reasonable steps to maintain the quality and accuracy of our content, but we do not warrant that all information on our Sites is current, complete, or error-free at all times.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable Australian law, Stacey Jane Coaching, its directors, employees, contractors, and representatives will not be liable for any loss or damage — however arising — including:

- Direct, indirect, incidental, or consequential loss

- Loss of income, revenue, business, or profit

- Loss of data or personal information

- Loss arising from reliance on any content, advice, or material on our Sites or in our - programs

- Loss resulting from your own decisions, actions, or inaction following coaching

Nothing in these Terms is intended to exclude or limit any rights you may have under the Australian Consumer Law (ACL) or other applicable legislation that cannot be excluded by agreement.

Where our liability cannot be excluded under law, it is limited to the greatest extent permitted — including, where applicable, to re-supplying the relevant service or refunding the cost of that service.

AUSTRALIAN CONSUMER LAW

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (ACL), which forms Schedule 2 of the Competition and Consumer Act 2010 (Cth). Our products and services come with guarantees that cannot be excluded under the ACL.

For major failures with a service, you are entitled to cancel the service and receive a refund, or compensation for the reduction in value. For minor failures, we are entitled to remedy the failure within a reasonable time.

GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of Victoria, Australia.

In the event of a dispute, we ask that you contact us first at [email protected] so that both parties can, acting in good faith, attempt to resolve the matter directly.

Where a dispute cannot be resolved between the parties, you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.