Privacy Policy

Your privacy and Stacey Jane Coaching (ABN: 41813758053) (individually and collectively referred to as "Stacey Jane Coaching", "we", "us" or "our").

Please read this Privacy Policy alongside our Website Terms and Conditions at staceyjane.com.au/terms. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

WHO WE ARE AND HOW YOU CAN CONTACT US

We are Stacey Jane Coaching, an Australian coaching business operating at staceyjane.com.au and goodgirlgonebad.com.au. We are committed to protecting your privacy and upholding your rights whenever you interact with our websites, programs, or services.

This Privacy Policy applies to all products and services we offer, including private coaching, group programs, digital courses, community platforms, and podcast content. It explains how we collect, hold, use, and disclose your personal information in compliance with the:

- Privacy Act 1988 (Cth)

- Australian Privacy Principles (APPs)

- Spam Act 2003 (Cth) (for commercial electronic messages)

This Privacy Policy does not cover information you submit on other websites, even if we communicate with you there. Content shared on Instagram, Facebook, or other social platforms is governed by those platforms' own privacy policies, not ours.

For all privacy-related questions, contact us at: [email protected]

OUR ROLE IN YOUR PRIVACY

If you are a client, course or Academy member, email subscriber, podcast listener, or a visitor to our websites — this Privacy Policy applies to you.

OUR RESPONSIBILITIES

As the provider of all products and services on our websites, we determine how and why your data is processed. We do not sell or rent your personal information to any third parties. We are committed to being transparent about what we collect and how we use it.

YOUR RESPONSIBILITIES

Please read this Privacy Policy and our Website Terms and Conditions at staceyjane.com.au/terms. If you provide us with data relating to a third party — for example, referencing someone else in your coaching intake — you confirm that you have the right to share that information with us.

WHEN AND HOW WE COLLECT DATA

From the moment you visit our websites, data collection begins. Sometimes you provide this data directly; other times we collect it automatically through your interaction with our platforms. We may collect data when you:

- Purchase a private coaching package, program, course, or digital product

- Apply for a coaching container or the GGGB Academy

- Book a free Clarity & Direction Call, or Alignment Call

- Complete a contact form, landing page, application or intake questionnaire

- Subscribe to our email list or marketing communications

- Interact with us on Instagram, Facebook, or other social media platforms

- Participate in events, live trainings, intensives, or webinars

- Engage with our podcast, community platform, or Academy content

- Accept cookies or other tracking technologies on any device

- Voluntarily submit your data to us for any other reason

TYPES OF DATA WE MAY COLLECT

Contact details — name, email address, phone number, location

Financial information — payment details processed at the time of purchase (we do not store your card details — see Payment Security)

Coaching intake and application information — personal background, goals, challenges, and any other information you choose to share

Data about the products or services you purchase or enquire about

Data about your experience with our websites and programs

Communications data — messages, emails, or WhatsApp exchanges relevant to your coaching engagement

Technical data — IP address, browser type, time zone, device, and operating system (not linked to personal data)

Usage data — how you interact with our websites, including pages visited, time spent, and links clicked

USE AND DISCLOSURE OF YOUR DATA

We use your data for the purposes it was collected and for related purposes, including:

- Operating our websites and delivering our products and services

- Processing coaching applications and onboarding clients

- Providing direct 1:1 support, group coaching, and program delivery

- Sending program-related communications, resources, and session notes

- Processing payments securely via Stripe

- Managing your account and membership on GoKollab

- Sending email communications and automations via GoHighLevel/Ivorey

- Tracking your purchase history and program access

- Detecting and preventing fraud

- Improving our websites and services

- Conducting market research and gathering client feedback

- Marketing and promotional communications (with your consent)

- Monitoring compliance with our Website Terms and Conditions

We may disclose your data:

- As required by law

- With your explicit consent

- To third-party platforms that enable us to provide our services (see Third Parties below)

- To process participation in events, promotions, or referral programs

- To our professional and legal advisors, in confidence

GOOGLE ANALYTICS

We use Google Analytics to understand how visitors interact with our websites. This may include display advertising and remarketing — you may see our content or advertisements across the internet as a result of cookies placed during your visit.

Google Analytics collects data such as pages visited, time on site, and general location (not your precise address). This data is aggregated and anonymous. You can opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout

FACEBOOK AND INSTAGRAM INSIGHTS

We use Facebook and Instagram Insights to track engagement with our social media pages. This allows us to understand how our content performs and improve the relevance of what we share.

You can review Facebook's privacy policy at facebook.com/policy.php and manage your ad preferences at facebook.com/help/568137493302217.

CHOOSING NOT TO PROVIDE PERSONAL DATA

You can choose not to provide us with personal data. However, if you do, we may not be able to provide you with certain products or services — for example, we cannot process a coaching application or create an Academy account without your contact details. You can still browse our websites without providing personal information.

COOKIES AND HOW TO BLOCK THEM

Our websites use cookies and similar technologies to provide functionality, improve performance, and support advertising. Cookies are small data files placed on your device — they do not harm your system.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the performance of some features on our websites. For more information about cookies, visit allaboutcookies.org.

We may use the following types of cookies:

- Essential cookies — required for the website to function

- Analytics cookies — to understand how visitors use our site (Google Analytics)

- Marketing cookies — to track the effectiveness of our advertising and serve relevant content

WEB BEACONS AND EMAIL TRACKING

We may use web beacons (clear gifs) on our websites and within emails sent via GoHighLevel/Ivorey. These allow us to track behaviour such as email opens, link clicks, and IP address, to improve the performance of our communications and better serve our clients.

You can opt out of any email communications at any time by clicking the unsubscribe link at the bottom of any email we send.

MARKETING

We will always inform you before collecting data intended for marketing purposes. Where third parties are involved in delivering marketing, we will obtain your explicit consent first.

You can withdraw consent and opt out of marketing communications at any time by:

- Clicking the unsubscribe link in any email

- Completing the contact form at staceyjane.com.au/contact

Emailing us directly at [email protected]

YOUR RIGHTS

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you

Request correction of inaccurate, incomplete, or out-of-date information

Request deletion of your personal information (the right to be forgotten), subject to our legal obligations

Withdraw consent to the use of your data for marketing purposes

Lodge a complaint about how we handle your personal information

You can exercise any of these rights by contacting us at: [email protected]

ACCESSING INFORMATION WE HOLD ABOUT YOU

We will respond to access requests within 30 days. In some circumstances, we may be unable to provide access — for example, where doing so would affect the rights of another person (such as confidentiality or intellectual property). If we cannot comply with your request, we will explain why in writing.

INACCURATE INFORMATION

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, please contact us and we will correct it promptly.

THE RIGHT TO BE FORGOTTEN

You have the right to request that we erase all personal information we hold about you. Upon receiving a valid request, we will delete your data — except for information we are required to retain by law (such as financial records for tax purposes).

MAKING A COMPLAINT

If you have concerns about how we have handled your personal information, please contact us first at [email protected] so we can attempt to resolve the matter directly.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au

Phone: 1300 363 992

GPO Box 5218, Sydney NSW 2001

SECURITY OF THE DATA WE COLLECT

We take the security of your personal information seriously. While no system can guarantee absolute security, we maintain reasonable and appropriate safeguards including:

Password-protected access to all accounts and platforms

Storing electronic data with reputable third-party providers who maintain appropriate security protections

Limiting access to personal information to those who require it to deliver our services

Using Stripe as our payment processor — Stripe is PCI DSS compliant and we do not store your full payment card details

Securing client coaching records and communications within GoHighLevel/Ivorey and GoKollab

WHERE WE STORE DATA

Our service providers may store data in Australia and internationally, including in the United States. Where data is transferred outside Australia, we take reasonable steps to ensure those providers maintain privacy protections consistent with Australian privacy law.

HOW LONG WE STORE DATA FOR

We retain your personal information for as long as is necessary for the purpose it was collected, and in accordance with our legal obligations. Specifically:

Coaching records and communications — retained for the duration of your engagement and for a reasonable period thereafter

Financial and transaction records — retained for a minimum of 7 years in accordance with Australian taxation law

Email and marketing data — retained until you unsubscribe or request deletion

When we no longer need your information, we will securely delete or anonymise it.

THIRD PARTIES WHO ACCESS YOUR DATA

We share data with third parties only where necessary to deliver our products and services, where required by law, or with your consent. Third parties we currently work with include:

PAYMENT PROCESSING

Stripe — payment processing for all coaching packages, programs, and digital products. Stripe is PCI DSS compliant. stripe.com/au/privacy

CRM, EMAIL & AUTOMATION

GoHighLevel / Ivorey — our primary CRM, email automation, booking, and funnel platform. All client communications, automations, and booking flows run through this system. gohighlevel.com/privacy-policy

Many Chat — Email and social media automation.

COACHING & COMMUNITY PLATFORM

GoKollab — our coaching delivery and community platform where private clients and Academy members access programs, resources, and community. gokollab.com

ANALYTICS & ADVERTISING

Google Analytics — website usage tracking and advertising optimisation. policies.google.com/privacy

Facebook / Meta Insights — social media performance tracking. facebook.com/policy.php

VIDEO CONFERENCING

Zoom — used for coaching calls, live trainings, intensives, and group sessions. zoom.us/privacy

OTHER SERVICE PROVIDERS

Our professional and legal advisors, in confidence

Law enforcement or government authorities, where required by law

Fraud prevention and detection services

Accounting and Bookkeeping such as Xero

We only share your data where we have your consent, or where we are legally permitted or required to do so. We will update this section if we adopt additional platforms or service providers.

PAYMENT SECURITY

All payment processing is handled by Stripe, a PCI DSS compliant third-party payment provider. The following protections apply:

Payments are fully automated with an immediate response

Your complete credit card details are never visible to us or any unauthorised party

All transaction data is encrypted and stored within Stripe's secure, bank-grade infrastructure

We do not store your payment card details on our own systems

While we take all reasonable steps to protect your payment data, no system is entirely immune to risk. By using our services, you acknowledge this inherent limitation.

AGE OF CONSENT

By using our websites and services, you confirm that you are at least 18 years of age. Our services are not intended for anyone under 18, and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from someone under 18, please contact us immediately so we can delete it.

GOVERNING LAW

This Privacy Policy and your use of our websites and services is governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our platforms, practices, or legal obligations. The current Effective Date will always be displayed at the top of this page. We encourage you to review this policy periodically.

Continued use of our websites or services following any update constitutes your acceptance of the revised policy.